Find the Right Bed
Comparison
Discounts
Reviews
Mattress 101
Sorry, the email address or password you entered is incorrect.

Forgot password?

Login successful.

Your screen name will look like: Your N from City, ST

VERIFY YOUR ACCOUNT

We just sent an email to

Open the message and click the link to access your account.

  • Expert Reviews
  • Expert Reviews
  • Customer Reviews
  • Popular Online Brands
  • Popular Store Brands
  • All Brands
  • Write a Review
  • Write Review
Close

Customer service

  • Selection: Fair
  • Expertise: Fair
  • Service: Fair
Pros:
At first, sales person was helpful. After item purchased, and within their warranty period a problem arose.
Cons:
I went to the store. They tried to assist me and sent a FAX to customer service.
Customer Service
Issue Resolution

Posted by Ted L from Twentynine Palms, CA on November 28, 2012

If you need a mattress, try shopping at a store that not only has the type you need, but offers a guarantee that is clearly stated and explained before you part with you money. I knew I had followed my advice.
After delivery, I believe my mattress was flawed and I wanted to exchange it for another. I followed the small print rules. After 3 months, nothing has been resolved. They seem to have an explanation, but not a solution. Once they have your money, you hope you made the right decision and are not faced with a manufacturing problem with your purchase.

  • Purchased in Aug 2012

Add Comment